Returns and Exchanges
Returns and Exchanges
At Rolo, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’ve made the returns and exchanges process as easy as possible. Please follow these simple steps:
1. Contact Us:
Send an email to support@rolo.com to initiate your return or exchange. Our customer support team is here to assist you and will respond promptly to your request.
2. Receive a Prepaid Shipping Label:
Upon receiving your email, we will provide you with a prepaid shipping label that you can use to return or exchange your items. This label ensures that your return or exchange is hassle-free and convenient.
3. For Exchanges:
If you’re looking to exchange an item, simply include the item you want to exchange in your package. Once we receive the exchanged item, we’ll process your new order and send it out to you. We want you to enjoy your Rolo products to the fullest!
4. For Returns:
For returns, pack the item securely in the original packaging or a suitable alternative and attach the provided prepaid shipping label. Please ensure that the item is in its original, unused condition. Once we receive your return, we will initiate a refund within 7 business days.
Important Information:
At Rolo, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’ve made the returns and exchanges process as easy as possible. Please follow these simple steps:
1. Contact Us:
Send an email to support@rolo.com to initiate your return or exchange. Our customer support team is here to assist you and will respond promptly to your request.
2. Receive a Prepaid Shipping Label:
Upon receiving your email, we will provide you with a prepaid shipping label that you can use to return or exchange your items. This label ensures that your return or exchange is hassle-free and convenient.
3. For Exchanges:
If you’re looking to exchange an item, simply include the item you want to exchange in your package. Once we receive the exchanged item, we’ll process your new order and send it out to you. We want you to enjoy your Rolo products to the fullest!
4. For Returns:
For returns, pack the item securely in the original packaging or a suitable alternative and attach the provided prepaid shipping label. Please ensure that the item is in its original, unused condition. Once we receive your return, we will initiate a refund within 7 business days.
Important Information:
- Returns and exchanges must be requested within 30 days of receiving your order.
- If your order arrives damaged or with any defects, please contact us immediately, and we’ll make it right.
- Returns and exchanges are only available for items purchased directly from our website. If you purchased a Rolo product from a third-party retailer, please contact them for assistance.
- Please note that personalized or customized items may not be eligible for returns or exchanges. We’ll inform you of any such exceptions when you contact us.
Rolo is committed to providing top-notch customer service, and we aim to make the return and exchange process smooth and hassle-free. If you have any questions or need further assistance, please don’t hesitate to reach out to us at support@rolo.com.
Thank you for choosing Rolo for your shopping needs, and we look forward to serving you again in the future!